FREQUENTLEY ASKED QUESTIONS
- plywood faq
Our plywood prints are printed on 12mm birch ply, 150mm x 150mm.
Our plywood comes from a renewable resource with a FSC or PEFC Certification
Here are some tips for choosing the best image for your print:
- Your image should be taken in good lighting if possible.
- Websites like Facebook, Instagram etc. reduce the quality of images when they store them online. Please use the original photo file wherever possible (from your phone or camera).
- If you didn’t take the photo, you can always ask whoever did to email you the original file.
- The same applies for using screenshots and images received via Whatsapp or any other messaging platform. Please try to use the original file where possible.
If we notice your image is of poor quality, we will try to get in touch. But we cannot guarantee this.
We’ll do the best we can with the image you give us but providing a suitable photo remains your responsibility.
We aim to send out your plywood print within 4 -5 working days. Busy periods might take longer.
First class delivery by Royal Mail is included on all wall art prints. Your items will arrive in good solid packaging.
Personalised Products
All of our sales are final, no refunds can be processed due to all of our products being personalised and/or manufactured on demand specifically for the customer.
Any valid refunds are processed as Stattoo Ltd store credits. This will ONLY allow you to place orders on with Stattoo Ltd.
To be eligible for a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.
Damaged or lost Items
If you have received a damaged item, please email us as soon as possible. Please send us a photo of the damaged item, with the packaging, so we can file a damage claim.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost.
- PHOTODAY faq
We operate within a 30 miles radius of Peterborough.
We can travel further for a mileage charge. Contact us for more details.
We need an indoor space 15ft square by approx. 9ft tall. This is a critical minimum size.
The space needs to be clear and electricity points available.
Well that depends on the amount of teams that you have. But as a general rule, each teams has a slot of around 45-60 mins.
We also require 1 hour to set up prior to the PhotoDay and 30 mins after.
The digital download packs are £20. Printed packs start from £30. Participants or parents/carers are at no obligation whatsoever to purchase any product from us. The link to their photos will be given to them, giving safe and secure access to their photos only.
Your organisation will receive 10% of any sales made, up to 1 month after the PhotoDay.
Any packs sold after this date, will not be included in your commission.
- prints faq
Our standard wall art prints (price £7.99) are 3 for 2. Enter code: 3FOR2 at checkout. This offer does NOT include our personalised or plywood prints. Select 3 standard prints into your basket, enter code 3FOR2 and you will get £7.99 off your order. Only one 3FOR2 offer can be used per order, so TOP TIP: If you wanted to order 6 prints, do this in two separate orders!!!
No, at the moment we do not offer any framing or mounting options.
Our paper wall art prints use A4 230gsm quality photo paper. (210 x 297mm)
Here are some tips for choosing the best image for your print:
- Your image should be taken in good lighting if possible.
- Websites like Facebook, Instagram etc. reduce the quality of images when they store them online. Please use the original photo file wherever possible (from your phone or camera).
- If you didn’t take the photo, you can always ask whoever did to email you the original file.
- The same applies for using screenshots and images received via Whatsapp or any other messaging platform. Please try to use the original file where possible.
If we notice your image is of poor quality, we will try to get in touch. But we cannot guarantee this.
We’ll do the best we can with the image you give us but providing a suitable photo remains your responsibility.
We aim to send out your artwork within 1-3 days. Busy periods might take longer.
First class delivery by Royal Mail is included on all wall art prints. Your items will arrive in good solid packaging.
Non Personalised Products
If you receive something and decide that it’s not for you, you can return it within 30 days, undamaged and in its original packaging. Please email us, to arrange the return of the item.
Personalised Products
All of our sales are final, no refunds can be processed due to all of our products being personalised and/or manufactured on demand specifically for the customer.
Any valid refunds are processed as Stattoo Ltd store credits. This will ONLY allow you to place orders on with Stattoo Ltd.
To be eligible for a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.
Damaged or lost Items
If you have received a damaged item, please email us as soon as possible. Please send us a photo of the damaged item, with the packaging, so we can file a damage claim.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost.
- shields faq
We currently offer 1 size of shield:
Small ( 25cm x 20.5cm) – £21.99
Production Time up to 10 days*
*DUE TO HIGH DEMAND, PRODUCTION TIMES HAVE INCREASED. HOWEVER ALL SHIELDS ORDERED BEFORE 30 NOVEMBER WILL BE PROCESSED FOR CHRISTMAS DELIVERY*
Unfortunately we can not guarantee that orders made after 30 November will be delivered before Christmas.
Please remember that weekends do not count towards the process as it’s not a working day. These are our standard times, but this could increase if any unexpected delays occur or if we are in a busy period.
If you are ordering for a special occasion, please order your card a in plenty of advance.
Shipping Rates & Estimated Delivery Times
Service | Service Duration (working days) | Starting Price |
| Royal Mail 1st | 1-2 | £2.79 |
Royal Mail 1st (Recorded) | 1-2 | £3.99 |
| Royal Mail 2nd | 2-3 | £2.49 |
| Royal Mail 2nd (Recorded) | 2-3 | £3.79 |
USA Shipping rates & estimated delivery times Located at the bottom of this article
Unfortunately, due to the current COVID-19 situation worldwide, some couriers are currently experiencing delays meaning delivery times may exceed the estimations we are provided with.
Please note that we can’t control or speed up delivery times once your shield is dispatched, as this is down to the courier.
Timescales shown above do not include delays caused by destination country customs processes. Please be aware that customs could add additional time to your parcel delivery.
Service | Service Duration (working days) | Starting Price |
USA Standard Delivery | 6-7 | £6.99 |
USA Tracked Delivery | 6-7 | £11.99 |
CUSTOM & IMPORT FEES
Will I be charged import duty?
The country you live in may or may not impose import duty or taxes on items shipped from abroad. This varies by country and is not something we have control over.
The price you see at checkout does not include any import duties or fees. We are not responsible for paying them should you incur them.
If you have any questions about this, we recommend contacting your local customs office for more information before ordering.
After you place your order we need around 10 working days for shield production and handling.
*DUE TO HIGH DEMAND, PRODUCTION TIMES HAVE INCREASED. HOWEVER ALL SHIELDS ORDERED BEFORE 30 NOVEMBER WILL BE PROCESSED FOR CHRISTMAS DELIVERY*
This is what we aim for however this could exceed if any delays occur or if we are in a busy period. Weekends do not count towards the process as it’s not a working day.
We suggest to always order in advance if you need this for a special occasion.
Here are some tips for choosing the best image for your card:
- Your image should contain the person’s head, shoulders and chest. These should fill as much of the image as possible.
- The further away the subject is, the more likely your photo will be blurry or pixelated when printed.
- Please try to select a photo where your subject is clearly visible against the background
- Your image should be taken in good lighting if possible.
- Websites like Facebook, Instagram etc. reduce the quality of images when they store them online. Please use the original photo file wherever possible (from your phone or camera).
- If you didn’t take the photo, you can always ask whoever did to email you the original file.
- The same applies for using screenshots and images received via Whatsapp or any other messaging platform. Please try to use the original file where possible.
If we notice your image is of poor quality, we will try to get in touch. But we cannot guarantee this.
We’ll do the best we can with the image you give us but providing a suitable photo remains your responsibility.
Yes all you have to do is provide us with the full image and the background will be removed by one of our professionals. What you see on the website is just a preview and not the final design.
If you are unhappy with the condition of your shield when it arrives, please get in touch with our support team.
You can do this by using the email or messenger option at the bottom of this article.
The vast majority of our orders arrive in perfect condition. But we are always happy and quick to respond if this isn’t the case.
Have you placed an order over 10 business days ago and it still has not been shipped?
First thing to do in this case is check all of your emails, including your spam folder for any emails from our team. If there has been any issues with your order our team would have emailed you about it.
If you cannot find any emails from our team please use one of the contact buttons at the bottom of this article and get in touch with us so we can look into your order.
– Bad quality image provided.
– Missing information on your card, such as ratings, stats etc.
– Inappropriate information, we do not accept orders with any inappropriate content
All of our sales are final, no refunds can be processed due to all of our shields being personalised and manufactured on demand specifically for the customer.
Any valid refunds are processed as Stattoo store credits. This will ONLY allow you to place orders on Stattoo.co.uk
To be eligible a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost.