Prints
Free Delivery Included
Non Personalised Products
If you receive something and decide that it’s not for you, you can return it within 30 days, undamaged and in its original packaging. Please email us, to arrange the return of the item.
Personalised Products
All of our sales are final, no refunds can be processed due to all of our products being personalised and/or manufactured on demand specifically for the customer.
Any valid refunds are processed as Stattoo Ltd store credits. This will ONLY allow you to place orders on with Stattoo Ltd.
To be eligible for a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.
Damaged or lost Items
If you have received a damaged item, please email us as soon as possible. Please send us a photo of the damaged item, with the packaging, so we can file a damage claim.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost.
Shields
Shipping and Production
Free Delivery is included.
After you place your order we need around 10 working days for shield production and handling.
This is what we aim for however this could exceed if any delays occur or if we are in a busy period. Weekends do not count towards the process as it’s not a working day.
We suggest to always order in advance if you need this for a special occasion.
USA Shipping rates & estimated delivery times Located at the bottom of this article
Unfortunately, due to the current COVID-19 situation worldwide, some couriers are currently experiencing delays meaning delivery times may exceed the estimations we are provided with.
Please note that we can’t control or speed up delivery times once your shield is dispatched, as this is down to the courier.
Timescales shown above do not include delays caused by destination country customs processes. Please be aware that customs could add additional time to your parcel delivery.
| Service | Service Duration (working days) | Starting Price |
| USA Standard Delivery | 6-7 | £6.99 |
| USA Tracked Delivery | 6-7 | £11.99 |
CUSTOM & IMPORT FEES
Will I be charged import duty?
The country you live in may or may not impose import duty or taxes on items shipped from abroad. This varies by country and is not something we have control over.
The price you see at checkout does not include any import duties or fees. We are not responsible for paying them should you incur them.
If you have any questions about this, we recommend contacting your local customs office for more information before ordering.
Refunds Policy
All of our sales are final, no refunds can be processed due to all of our products being personalised and/or manufactured on demand specifically for the customer.
Any valid refunds are processed as Stattoo Ltd store credits. This will ONLY allow you to place orders on with Stattoo Ltd.
To be eligible for a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost.
Your right to cancel
If you have placed an order and we have not ordered your goods from our printer we will issue an immediate refund.
Notice of a cancellation must be made in writing via email to info@stattoo.co.uk
Digital Downloads
If you have placed an order and you have not yet downloaded the digital pack, we will issue an immediate refund. Notice of a cancellation notice must be made in writing via email to info@stattoo.co.uk
Cancellation process
If you have placed an order with us and we have not yet ordered your items with our printer we will issue an immediate refund. Notice of a cancellation must be made in writing via email to info@stattoo.co.uk
Your privacy
We are committed to protecting your privacy. We do not pass on your address or personal details to any 3rd party company, person or persons.
Email addresses are used to send you confirmation of orders, as well as status updates on orders you have placed with us that are yet to be completed.
Order records are saved on our secure database. We store your address, email address, telephone number and the products contained in the order so that in the unlikely event of there being a problem, we can contact you to resolve it as efficiently as possible. If you create an account with Stattoo Ltd you can view a full history of all your orders placed with us at any time.
No credit card / debit card details are stored on our servers or database.
All payments over our website are securely encrypted so all transactions are dealt with efficiently and safely.
Website security
All credit card / debit card details are securely encrypted using the latest 256 bit encryption and processed via Paypal.
No customer credit / debit card details are stored on our servers or database.
Account information
Stattoo Ltd offers the option of creating a customer account. This is a straight forward process and allows you to view your past orders. You can login into your account any time to view or edit your orders. You can cancel your account at any time.
Further Information
If you haven’t found an answer to your question on this page, please email us at info@stattoo.co.uk and we will be more than happy to help.